Troubleshooting

Start with Site Health

Settings → GeneratePerf → Site Health lists the checks that matter for GeneratePerf: search engine visibility, plugin version, the global colors, the child theme, the block editor, and the size of autoloaded options. The badge at the top of the settings screen shows how many alerts are left.

Purge the caches

After changing icons, fonts or theme files, use Tools → Purge caches: it clears GeneratePerf’s caches (icons, SVG sprite, ratings, sitemaps, related tags) and the page cache of your cache plugin.

Move your settings

Tools → Export Settings downloads all GeneratePerf settings as a JSON file, which Import Settings restores on another site. The file contains your license key: keep it private, and do not share it in a public forum.

No update is offered

• Check that your license key is entered and valid in Settings → GeneratePerf → License.
• Check that the site appears in the License tab of your account, with a recent last check.
• On the Dashboard → Updates screen, Check again asks the update server for a fresh answer.

Contact support

Customers: use the Support tab of your account and choose the site concerned, so we can check its version and license right away. With the 50-site bundle, priority phone support is included: the number is in the same tab. Before buying: contact us.